Customer Testimonials

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DealerRater Aug 22, 2017
 

Justin and his team run a wonderful dealership. After some quality and service issues with my recent purchase, Justin got involved to right the wrongs with me and left me feeling much more satisfied about a brand new purchase than before. He gave me his time and attention to review my concerns and make everything run smoothly again. He was courteous and the Finance team at Maclin is one of the smoothest sailing ships - Stephen and Candace were amazing and so efficient. Thank you to Mark as well for his knowledge and attentiveness during the pre-sales process and post sales follow up. He went above and beyond to ensure quality and a smoother round 2 for me. Thanks to Mario, Sam, Jean and Lloyd in Service! A big thanks to Sandy for coordinating the team' on the quality side of things. Everyone came together and my second buying experience was wonderful. Thank you, Justin and the entire Maclin team!

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Google Aug 22, 2017
 

Went in with a very specific need, budget and idea of what would fit those constraints with no intention of purchasing from a dealership (had already seen plenty or private sales). Was met by Mark, who understood that we didn't want or need to negotiate, and he was able to find us a used vehicle that was almost perfect (when shopping used, you have to make concessions or you'll forever be looking). The vehicle even exceeded some expectations, and we were able to knock off more than anticipated in order to remain in our financial comfort zone.For the financing side, I wasn't completely comfortable with going this route for personal reasons I won't state here, but Steven walked us through different options without pushing anything on us when we chose to decline. A little misunderstanding surrounding registration/insurance (we purchased on a Saturday, and our broker was closed) meant a couple days delay from our agreement for final signatures, but we were given a dealer plate for the interim and Steven remedied the situation with the registration on his end.

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Yelp Aug 19, 2017
 

My wife and I recently bought a truck from Maclin Ford and our experience was amazing. Chris was our sales person and he did a great job informing us about their different options and packages that better suited our needs. I was very up in the air about what I wanted because we were not fully prepared to buy a new vehicle yet so we hadn't done any research before going in. Chris did not try to take advantage of that and try to sell us something more expensive. We felt very comfortable and not pressured at all. Candace and Stephen in the financing department were great and made it so easy and everything went off without any problems....... almost. Only issue was that they said my truck would be in the next day at 5pm. When we showed up it was not there because someone screwed up some paper work. I was a bit disappointed but it was not the end of the world. The next day we picked up our truck and they threw in a couple extra goodies because they felt bad so it was totally worth it. Chris took his time when handing me the keys and answered all my questions and made sure I was 100% satisfied before driving off. As long as the service department is as good as the sales department, I will stick with Maclin for the rest of my vehicle purchases.

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DealerRater Aug 18, 2017
 

We where treated very nice. Our sales person Neil Olson was very helpful as was Justin Chang. We bought our second vehicle at Maclin Ford that should tell the story.

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DealerRater Aug 18, 2017
 

Jason was my sales advisor and he went above and beyond my expectations. I really dislike going to dealerships, I find them overwhelming and people are always trying to up-sell. Jason and the team made my experience easy and assuring.

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DealerRater Aug 17, 2017
 

From the GM (Justin) sales advisor (Chris) Finance Office (Candace)... they found me a selection of F-150's i picked one (quickly) we made a deal (simple, honest) Finance office was kind, trained and honest Truck is better than expected... and my wife is happy! What more can I ask?

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DealerRater Aug 14, 2017
 

I was apprehensive about going to a large dealership for the first time, but I thought Maclin has been in business for a hundred years so they must be doing something right. And, I was correct...the salesman, Graham Mitran, was professional, and spent about 2 hours making sure I knew many of the details of my (now) 2014 Escape. And, Austin helped in the process.....Thanks....your car has a happy home and owner in Canmore!!

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DealerRater Aug 7, 2017
 

Very friendly atmosphere and easy to get along with the staff. I had good experience dealing with mel and the business Magee Stephen was very friendly. Keep it up

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Google Aug 4, 2017
 

Bought my first vehicle here, bought my second vehicle here and will buy my future vehicle here. Service is always awesome and everyone is so personable.

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DealerRater Aug 2, 2017
 

Thank you Steve Sirr for another great customer service experience. Always a pleasure to work with you when adding a truck to the the fleet!

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