The day you take home your new or used Maclin Ford vehicle is a special day. We want to ensure your experience is memorable and you leave in your new or used vehicle feeling like a VIP.
On your delivery day, we promise to follow these 10 points of Maclin Ford's superior customer service:
- Present you with a spotlessly detailed vehicle that is ready for you upon your arrival and a full tank of gas.
- Ensure all promises in writing are delivered upon.
- Confirm any add-on's or accessory installs are present and have been completed.
- Give you a SWAG bag full of goodies from Maclin as our way of saying thank you for choosing us.
- Introduce you to our friendly Parts & Service Department.
- Pair your phone to the in-car Bluetooth system, demonstrate all vehicle features and technology as well as answer any questions you may have about using any of your vehicles features.
- Set up radio presets to your favorite radio/satellite radio stations.
- Sign you up for Ford Canada Owner Advantage Rewards program (OAR), which gives you a free first oil change and future rewards towards the service and maintenance of your vehicle.
- Confirm your contact information is correct so we can inform you of any potential recalls notices and service reminders.
- Let you know exactly when we will follow up to see how you are loving your Maclin Ford vehicle.