Great customer service from the moment we were greeted outside. Once he knew who was making the vehicle purchase (my son was with me to check that he could fit comfortably into my new ride), Kyle had me answer the comprehensive customer survey to figure out what was important for my new vehicle . Test drove two different models and Kyle rode along to explain the operation and different features of each model. Although some may not like the salesman to come along, there are so many new features in these cars that it was great to have him along. All the staff were very clear about the problem with availability of stock and asked the right questions to see if they could accommodate my wants with what they had on the lot. Sean and Amanda walked me through the finance process, Ford Credit approval was very quick and I am now the happy owner of a 2021 Ford Escape. Five hours well spent with honest, friendly and welcoming staff.
a month ago
If I could give more than 5 stars I absolutely would, I had an amazing experience here from start to finish. Immediately when we came in we were helped by Chris who showed us some great vehicles and knew exactly what I was looking for! He even followed up when I left to think about it (it can feel very overwhelming purchasing something so expensive) but I did not feel pressured at all by Chris he was very understanding that I wanted a day to think about it! They also offered me the best price for my trade in and I had been to 4 other dealerships before that didn’t offer anything close to what I got for trade in value here! Once I made a decision Amanda in financing helped me get the financing I needed it and even gave me some advice on how to improve my credit score! She was so helpful and made sure I got a prime loan and interest rate. I was so excited to take my new car home I didn’t even wait to get it detailed so they gave me a voucher to come back and have it detailed which was also a very easy process. They went above and beyond getting me to work once I dropped my car off and they even delivered my car to me because I got stuck at work and wasn’t able to come pick it up. If you are looking for exceptional customer service, kind people and great deals on a major purchase I would absolutely recommend bringing your business here. I certainly wasn’t disappointed and will be back in a few years when I want to upgrade :)
a month ago
Maclin Ford was great to deal with right from sales, through finance and vehicle delivery. I felt valued as a customer and am extremely satisfied with my new vehicle! Thank you. Just had my first service and everything went great! Everyone I spoke to in the service department was courteous and my vehicle was ready on time. Great job!
a year ago
Absolutely amazing. Went in today to get a 2016 focus st and was helped by Mike , Jill , and Brenda Lee , most fantastic experience I’ve ever had at a dealership hands down. Staff is top notch friendly , super kind , helpful and I could go on. Didn’t even feel like I was talking to them on a business level it felt like we were friends. Would 1000% recommend choosing them for any vehicle needs. Will be sending family and friends to them and definitely coming back. You will not regret your choice going to Maclin Ford.
a year ago
First time I ever bought a vehicle online and had it delivered. Paperwork to apply was easy and the process was quick. Michelle the Finance Manager was great to talk to and explain everything to me and made herself available at the time of delivery if I had any question to just call her immediately. Eric who delivered my car to my front door was very nice and very friendly. I would recommend this company for anyone looking to buy a new vehicle. Thanks again to Josh, Michelle and Eric for all your help.
a year ago
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